Banfield Pet Hospital Specialist IT End User Support in Vancouver, Washington
SUMMARY OF JOB PURPOSE AND FUNCTION
The primary purpose and function of the Sr specialist End user support is to support the information technology needs of individual team members at Banfield Pet Hospital. This associate will identify and implement technology solutions to maximize the end user experience.
ESSENTIAL RESPONSIBILITIES AND TASKS
Live and exemplify the Five Principles of Mars, Inc. within self and team.
Write scripts and use tools such as Control-M,Octa, Office 365, Service Now for IT Process Automation.
Diagnose and resolvegeneral hardware/software issues on desktops, laptops, monitors, printers andother computer peripherals, including movable devices such as Apple iPhone andiPads.
Configure and deployservers, desktops, laptops, monitors, printers and other computer peripheralsto new and existing users.
Research, interpret andanalyze data in order to recommend enterprise wide solutions ( for example a new collaboration tool,productivity suit of tools, video conferencing)
Create user accounts,security groups, and distribution lists in Active directory.
Manage enterprise wide projectsto completion, providing detailed project plans, costs, resources, timeline andmanaging the project budget.
Lead medium to large technologyupgrade related projects. (for example: could impact hospitals, CTS, totalenterprise, and be a Window’s upgrade, or installing new software, could be acritical business system like ECM and lead the upgrade)
Manage and pro-activelyidentify support needs for mobile computing technologies. Conduct research asneeded to ensure new solutions are being considered as well as best solutionsfor Tier 3 issue resolution.
Support administration ofOffice 365 and other cloud-based collaboration tools.
Primary owner and supportof our collaboration and video conference tools such as Skype, Blue Jeans,Microsoft Teams; in order to provide excellent client experience and ensureenvironment is functioning at highest level for our global business.
Support IT hardware andsoftware in hospitals.
Perform applicationinstallation and support
Other Job duties as assigned.
SPECIAL WORKING CONDITIONS
Ability to work at a computer for long periods of time.
Project timelines and work volume / deadlines may often require more than 40 hours per week to complete essential duties of this job.
Must be able to travel occasionally for business (approximately 1-2 weeks per year).
Must have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently.
Ability to carry out instructions furnished in written, oral, or diagram form and to solve problems involving several variables.
Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds.
Requires good hand-eye coordination, arm-hand-finger dexterity with the ability to grasp, and visual acuity to use a keyboard and operate necessary equipment.
The noise level in the work environment is normally moderate.
Environment where pets are present.
EXPERIENCE, EDUCATION AND/OR TRAINING
Bachelor’s degree in Computer Science or other computer-related field preferred, or the equivalent combination of education, training and experience that provides the required knowledge, skills, and abilities.
Minimum 4 year of relevant experience in a comparable IT support role required.
Demonstrated knowledge of cloud based technologies including Azure, AWS etc. required
Demonstrated knowledge supporting Office 365, Microsoft Intune required.
Experience with IT Process Automation. Also experience with Modern Provisioning tools and methodologies as well as unified end-point management experience required.
WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER.
Banfield Pet Hospital® strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. Banfield Pet Hospital is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran, or status as a qualified individual with disability. Banfield Pet Hospital complies with all applicable federal, state and local laws governing nondiscrimination in employment in every Banfield location.
Job: Information Technology
Title: Specialist IT End User Support
Requisition ID: BAN000B2